G4S is a global market leader in security, providing both established and new technology-enabled security solutions across six continents.
The sale of the majority of our conventional cash businesses enables G4S to be a more focused business, developing innovative industry-leading solutions that integrate consulting, technology, people and data analytics to deliver solutions that are relevant, valuable and effective for our customers.
We offer a broad range of security services delivered on a single, multi-service or integrated basis across six continents. We have been investing in technology, software and systems. The Group’s technology-related security revenues were over £3bn in 2019 (2018: £2.8bn).
As a major global employer we make a difference by helping people to live and work in safe and secure environments. G4S takes a fully integrated approach to its strategy and Corporate Social Responsibility (CSR).
In February 2020, G4S announced it had reached an agreement to sell the majority of its conventional cash businesses. Post the transaction, Cash Solutions will be around 8% of group revenues, with our market-leading and fast-growth retail technology solutions such as Retail Cash Solutions, CASH360, G4S Pay and SA-Deposita accounting for around half of that.
G4S.com
2019 was a year of significant progress, both in terms of revenue growth, up 4.7% compared with 2018, and the subsequent announcement of the sale of the majority of our conventional cash businesses.
Chief Executive’s Letter (323KB PDF)
As the impact of Covid-19 has spread across the globe, a key priority for us has been to ensure the health and safety of the Group’s 558,000 employees, a large number of whom are delivering essential services and supporting critical operations and infrastructure for our customers and communities every day.
Chairman’s Statement (193KB PDF)Click on one of the sections below for more information about our Secure Solutions or Cash Solutions businesses
90Countries
100Years’ heritage
526,000Colleagues
£900mREVENUE
50,700Customer Surveys
Rapid advances
in technology innovation driving technology-enabled security
4-6%
Growth per annum for security services between 2017-2027
2-3%
Global GDP growth per annum 2020 to 2021
$80bn
Market value for security systems integration
2bn
People globally don’t have bank accounts
80%
Up to 80% idle cash freed up when retailers use cash solutions technology
We are investing in the resources, skills and capabilities needed to market, design, build, operate and maintain technology-enabled integrated security solutions.
This approach provides our customers with industry-leading services and solutions and in turn it enables G4S to earn a higher margin on these valuable services.
G4S delivers a broad range of social and economic benefits to the communities in which we work, many of which are helping to realise the United Nations Sustainable Development Goals.
Serving customers in around 90 countries across six continents.
At 86% of Group underlying revenues and 76% of Adjusted PBITA (pre the cash solutions transaction), Secure Solutions has made a large contribution to the Group’s 68% growth in underlying EPS since 2014.
526,000 colleagues employed by G4S Secure Solutions businesses around the world.
G4S Secure Solutions businesses source services and products from around 26,500 suppliers around the world.
4%
On a proforma basis, the remaining conventional cash businesses account for 4% of the Group’s revenues in 2019. Around three quarters of that relates to the UK Cash Solutions business. The Group has retained the UK Cash Solutions business as it was in the best interests of both the pension fund members and the Group.
Having decided to keep this business we will look to optimise its value. We have a leading position in the UK market, and believe we are ideally placed to be the natural aggregator of bank processing volumes as banks look to outsource cash processing.
The remaining quarter of conventional Cash Solutions revenues is spread across 27 countries around the world. These businesses are individually small and highly integrated with, and hosted by, our Secure Solutions business which provide cost synergies for both businesses. The focus is to manage these businesses to generate free cash flow in the future.
Cash Solutions (163KB PDF)
4%
Retail Technology Solutions includes Retail Cash Solutions, CASH360 and South Africa-Deposita. The benefits these technology solutions provide to customers are summarised in the graphic below:
We also have a very clear set of priorities for these businesses to focus on growth and margin improvement that are summarised below:
The safety of our people and those in our care continues to be our first priority. We pursue our goal of zero harm with relentless focus throughout the organisation, embedding safety in everything we do, from inducting new employees, to tracking business performance. Our passion for safety has also inspired others who are following our lead as we drive safety improvements across the wider security industry.
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Our ethos is based upon fairness and respect for human rights. We are proud of the role G4S and its employees play in society and the positive contribution that they make each day to the protection of human rights around the world. We are also clear that we have a responsibility to ensure that we are not at risk of violating human rights through the services we provide, the customers with whom we work, the suppliers we use, or through the treatment of our colleagues and others in our care.
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Living our values starts at the top of the organisation and extends to everything we do, whether it is securing a high profile sporting event being watched by millions of people around the world or keeping an individual who is vulnerable and existing on the margins of our society safe and well cared for. We have a responsibility to all our customers, to the communities we serve and to the people we employ to follow our values and the standards we set for ourselves.
Visit G4S.com for more infoWe recruit, develop and deploy the best people in the industry
EMPLOYEES GAVE AN OVERALL FAVOURABLE RESPONSE IN 2019
EMPLOYEE SURVEY WITH C.450,000 RESPONSES
We have a growing proportion of revenues from higher growth and higher margin services and safe, secure, reliable and efficient operations
TECHNOLOGY ENABLED SECURITY REVENUES IN 2019
We manage risk effectively and ensure we provide profitable, cash generative services
INCREASE IN UNDERLYING OPERATING CASH FLOW IN 2019
We build long-term customer relationships based upon trust and understanding of customers’ businesses and objectives
ANNUAL CONTRACT VALUE OF NEW BUSINESS WON IN 2019 (2018: £1.4BN)
We design, market and deliver innovative, industry-leading technology and services that protect and add value for our customers wherever they operate
TECHNOLOGY-ENABLED SECURITY REVENUES IN 2019 (2018: 45%)
We recruit, develop and deploy the best people in the industry
EMPLOYEES GAVE AN OVERALL FAVOURABLE RESPONSE IN 2019 EMPLOYEE SURVEY WITH C.450,000 RESPONSES
We have a growing proportion of revenues from higher growth and higher margin services and safe, secure, reliable and efficient operations
REDUCTION IN HIGH POTENTIAL INCIDENTS IN 2019 COMPARED TO 2018
We manage risk effectively and ensure we provide profitable, cash generative services
INCREASE IN UNDERLYING OPERATING CASH FLOW IN 2019
We build long-term customer relationships based upon trust and understanding of customers’ businesses and objectives
ANNUAL CONTRACT VALUE OF NEW BUSINESS WON IN 2019 (2018: £1.4BN)
We design, market and deliver innovative, industry-leading technology and services that protect and add value for our customers wherever they operate
TECHNOLOGY-ENABLED SECURITY REVENUES IN 2019 (2018: 45%)
Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.
£7.7bn+4.7%
(2018: £7.3BN)
£501m+0.0%
(2018: £501m)
£633m+8.8%
(2018: £582m)
17.0p+0.6%
(2018: 16.9p)
100%
reduction in road traffic fatalities since 2013
23
Human rights control self-assessment carried out in 2019
555
Number of cases raised via speak out
Using biometrics to transport Information Technology (I.T.) employees safely
From contract award in 2018, it took just three weeks for G4S to successfully deploy to all the sites in India for one of the world’s largest I.T. companies. This is a considerable achievement given the scale of the solution and implementation of technology. This included carrying out verification on the 3,500 subcontracted drivers and G4S security escorts and training them under the scope of the new solution.
The vehicles use cloud-based technology and biometric fingerprint scanners to ensure that the identity of every driver, and every security escort, is authenticated before each journey.
In addition to drivers and security escorts, G4S also provides over 1,500 campus security officers at the customer’s sites across India. These security officers are trained to provide full support during medical emergencies, fire and evacuations, and patrol the premises and secure the entrances and exits to each site. The campuses are secured with G4S’s award winning AMAG access control systems, giving complete control over who is allowed to enter sites to ensure the safety of employees, visitors, assets and buildings.
G4S.com
In addition to drivers and security escorts, G4S provided 1,500 campus security officers at a global I.T. Company’s sites across india
Keeping 700,000 tourists safe and secure as they pass through the Port of Rhodes
In 2019, G4S won the contract to supply and implement the complete technology security solution for Rhodes Port Authority that met the International Ship and Port Facility Security Code (ISPS).
As one of the busiest ports in Greece, with approximately 700,000 tourists travelling through the Port of Rhodes in 2019, it was important for G4S to offer an integrated technology security system to keep the port, and all the tourists passing through, safe and secure.
This intelligent, integrated system includes a variety of equipment such as a fibre optic network, CCTV, access control, security booths around the site that act as checkpoints, and x-ray screening for employees and passengers. The whole system is backed up by photovoltaic solar panels and generators, in the event of a power failure.
G4S.com
Our solution takes into consideration all the parameters, from both internal and external sources. By using the latest technology, G4S keeps the Port of Rhodes operating smoothly.
A Highland treasure - protecting Glenmorangie
Glenmorangie operates across numerous sites in Scotland, producing six million litres of whisky a year, which are distributed to retailers and consumers across the globe. For the best part of a decade, Glenmorangie has worked with G4S. The contract initially provided manned guarding services, but later G4S was given the opportunity to introduce technology-based fire and security solutions across the company’s Scottish estate.
A holistic risk-based solution was developed around the specific requirements of their business, with a high focus on fire detection and intelligent around-the clock surveillance.
G4S.com
Over the past several years we have embarked on an exciting journey with Glenmorangie and we have proven our industry knowledge and expertise. We have invested time to build a true partnership and they trust us to design and deliver the right solution.
We have continued to focus on cash management, improving underlying operating cash flow by 8.8% in the year. The conventional cash business disposal reduces proforma net debt to Adjusted EBITDA to 2.4x at December 2019.
Financial Discipline (125KB PDF)G4S.com
Growth in group
underlying revenue
in 2019
